Frequently Asked Questions

Click the "Get a Quote" button anywhere on the site to open our quote request form. Upload your design file, choose your garment type, and provide your contact details. We'll review your submission and get back to you with pricing and next steps. For the best results, send your artwork as vector files (AI, EPS, or PDF) — though we can work with high-resolution images too.

Minimum order quantities depend on the service:

- Embroidery: No hard minimum. Digitizing or setup fees may apply for new logos.
- Screen Printing: 24 pieces per design.

For larger or custom orders, contact us and we'll find the right solution for your project.

Yes. Every order requires proof approval before we begin production. This ensures your design, placement, colors, and details are exactly right before anything is printed or embroidered.

Standard turnaround is 7–10 business days after artwork approval and payment received. Rush orders are available — additional fees may apply depending on timeline and order size. Turnaround is one of the most common custom printing questions we get, so if you have a deadline, contact us and we'll confirm what's possible.

Yes — serving local businesses is at the core of what we do. We work with companies of all sizes, from small startups to established organizations, and we specialize in building long-term relationships with clients who return for repeat orders.

Custom items are non-returnable unless there is an error on our end or a production defect. If there is an issue with your order, please report it within 7 days of receipt and we'll work with you to make it right. We stand behind the quality of every order we produce.

Yes, we offer shipping on orders placed through our online shop. Shipping costs are calculated at checkout based on your location. For custom quote orders, shipping details will be confirmed as part of the ordering process.